Operations
Keep on-site operations moving
Give front-line teams tools to admit guests, sell walk-up tickets, and find orders without sending every exception to a support desk — a faster line and more confident staff at the moment it matters. Tap each gate scenario to try it.
Group check-in
Admit eligible guests from the same order efficiently when a group arrives together.
Order #48213 · 4 guests · 6:15PM
Box office
Connect online sales and the box office
Sell walk-up tickets against the same event inventory used online, with pricing configured for each channel. The box office app supports connected Stripe or Square card readers, and Tap to Pay where the device and payment setup allow. Sales and admissions stay together so the event reconciles with less manual work.
Shared inventory · 4:00PM
64
Online price
$29
Walk-up price
$34
Contactless cards and mobile wallets on the staff device — no separate reader, where supported.
- Sales and admissions reconcile here in one log.
Self-service
Let guests manage their orders
Give buyers a convenient way to find their tickets and make eligible changes. Clear self-service options reduce routine support requests and help preserve a sale when plans change.
Order lookup
Help guests retrieve their order using configured identifying details instead of requiring a new account.
Waivers
Complete digital waivers before entry
Bring waiver collection into the ticket journey. Required forms connect to ticket delivery and check-in so guests complete the right waiver before admission, staff see a clear status at the gate, and a record stays with the order. Sign for the adult first, then the minor.
Require completion of applicable waivers before a ticket becomes eligible for entry.
Order #50277
Not ready- Alex R. · 34
- Mia R. · 12guardian required
Chargebacks
Prepare stronger payment dispute responses
When a chargeback arrives, the facts are often spread across sales, admissions, communications, and payments. TicketSocket brings the relevant records together so your team can review the case, prepare a clear response, and follow its status through resolution. Where a supported Stripe integration permits it, evidence submission can be automated under your approved workflow.
Case CB-2091 · due in 6 days
0% readyPresent order events, timestamps, and relevant inventory changes as a readable timeline.
Order timeline
- Mar 2 · Order placed, $118
- Mar 2 · Confirmation email delivered
- Mar 9 · Waivers signed ×2
- Mar 14 · Scanned at Gate A, 6:17PM
- Apr 3 · Chargeback: “not received”